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Start with the question or the thing that didn’t work. You don’t need to know which part of Bettership is responsible.

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Ask Steward in the app

  1. Open Settings.
  2. Choose Ask Steward and describe what you’re trying to do.
Steward can explain how Bettership works, help you find a setting, and point you to the right agent. The Agent chat button in Settings opens the same kind of help beside the page you’re viewing. For a failed resource, Scout can help you understand the resource’s status and retry a supported processing step when you ask.

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Reach a person

Email support@bettership.ai if you can’t sign in, the app won’t open, or you need help the agents can’t provide. Include:
  • What you were trying to do.
  • What happened, including the exact error message.
  • The app version, if you can open Settings → App preferences.
  • Whether it happens every time or only with one resource.
Share only the material needed to explain the problem. You don’t need to send a whole recording or private document to report an error. Steward can’t submit a support ticket or send feedback to a person. If you need someone to receive your report, send the email yourself.

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Questions about personal data

Use privacy@bettership.ai for a copy of your personal data, a correction request, or deletion help if you can’t access your account. Next: Your data and privacy